How to Fix Scanner Not Working in Windows 10 ?

If you have scan difficulties after upgrading to Windows 10 or perform a Windows 10 updates, the faulty driver, the corrupted system file, and the wrong service configuration can be the cause. Try solutions here, and the problem should resolve.

Solution 1: Repair Corrupted System Files

 Corrupted system files can cause the problem. To check and fix the corrupted files, follow these steps:

 1. Hold Down Windows logo and press R key. A Run dialog box will pop up.

 2. Type CMD in the run box and click OK button.



3. When Command Prompt opens, type SFC / scan now and press Enter.

The process will take some minutes until the verification 100% complete.



Note that you are required to run this command as an administrator. If not, you will get the following message when your run it. In this case, please open the command prompt as an administrator and try again.



Solution 2: Configure Related Services

If some related services are not started, your scanner will not work correctly.

Here are the related services:

Remote Procedure Call RPC
DCOM Server Process Launcher
RPC Endpoint Mapper
Shell Hardware Detection
Windows Image Acquisition (WIA)

Steps below are for your recommendation how to check the service state. Let’s take Shell Hardware Detection for example.

1. Hold Windows key and press R key. A Run dialog box will pop up.
2. Enter services.msc in the run box and click OK button.




3. Find Shell Hardware Detection from Name list. Right-click on it and select Properties from the context menu.



4. If you see “Service status” is Stopped, click Start button and OK button. Then the service will start again.



Repeat steps these steps to check and configure other related services. 

Solution 3: Update Driver for Your Scanner

If the scanner driver is having a problem, the scanner cannot scan correctly. So updating the driver may resolve the problem. You can go to your scanner’s manufacturer’s website to download the latest Windows 10, driver. For some models, the company might not release Windows 10 driver. In this case, try the driver for Windows 7 or Windows 8, which is always fit with Windows 10.

If you have a problem in updating Canon drivers manually, you can use Canon support to help you. Canon experts will scan your computer to detect all problem drivers on your computer, then give you a list of new drivers. So if the scanner software driver is having the problem,  our experts will detect it and find the new driver for you. All you need to do is follow the easy steps to update the driver. With the Professional version, you can even update all drivers with just one click. 

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